We believe privacy is an important issue for visitors to the Telko Analytics website www.telkoanalytics.com and its related domains. The following information is designed to help visitors understand what information we collect, and how we handle and use the information after that.
You are not required to provide personal data to Telko Analytics; however, if you choose not to give your information, we may not be able to offer you our products or services or all of their functionalities or to respond to queries you have.
Access and use of this website
We, Telko Analytics LLC, may collect your personal information as an individual for various purposes and at different points on our website as we explain next.
Our website lets users browse our products and services, estimate how much value our solutions can generate for them, request a trial, contact us, among other functionalities. In the meanwhile, our web servers automatically create records of your visit. These records typically include IP address, access times, the sites linked from, pages visited, the links and features used, the content viewed or requested, browser or application type, language and other such information.
In particular, this site has an online calculator that allows any visitor to input some mobile network and business related data in order to estimate the annual savings our main software product Telko Manager® can potentially generate in a given scenario. Although these savings are calculated based on several years of experience in mobile networks, Telko Analytics does not guarantee their accuracy due to non-deterministic factors in play. For this reason, the estimate we provide you through our online calculator is not binding in case you or your company purchases a copy of Telko Manager®. Note that, every time you hit the 'Calculate' button, we will log your input along with your IP address in our web server with the intention to analyze where our product is raising interest and in which network and business conditions. Also, you may ask questions or provide feedback regarding our methodology to calculate these savings, in which case any message you send us will be stored and processed solely by Telko Analytics.
If you are interested in assesing how our products perform in your network, you can request a trial by filling out a form which asks for basic information such as name, e-mail, job title and company. Any information you input will be handled only by Telko Analytics; as a result, we will reply you to schedule a business presentation either online or on-site to show you all the features our solution provides, learn more about your needs and to coordinate the necessary steps to install a trial.
We provide the e-mail address info@telkoanalytics.com to receive general inquiries about our offerings and policies. On the other hand, our e-mail address support@telkoanalytics.com is intended for our clients' questions and to report any problems with products and services we sold them. Also, we write to our clients to schedule maintenance tasks and updates.
When you interact with Telko Analytics either by e-mail, phone or by filling out a form in our website, we will use your contact details to reply you and will archive all written communications in our e-mail provider until you request their deletion. Additionally, we may send you information about our products and services, surveys and/or newsletters in the future; however, you can unsubscribe from any marketing communications by following the instructions they will include regarding this procedure.
Telko Analytics collects other data by means of cookies that are downloaded to your computer when you browse this website and whose characteristics and purpose are described in our Cookies policy.
Business presentations, meetings and support
When we visit our clients for business or technical reasons, we may collect information regarding their company, mobile network performance and engineering parameters, statistical data about their business, and employees' contact details to propose solutions, adjust our products to their specific needs, give instructions on how to use our software and coordinate support tasks.
We may also conduct some surveys to learn how our clients use our products, get feedback and improve our value proposition.
Contacting employees of our clients, prospects, partners and suppliers
In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
Visitor information
We register individuals visiting our offices and events (name, identification and business contact information) and may use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
When you register for an event we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results.
Marketing
Telko Analytics may use information collected from users, for sales and marketing purposes, including e-mail marketing. We may combine this information with data obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with users. Users may choose not to receive marketing materials by following the unsubscribe instructions included in each e-mail.
Responding to a request for information, order or support
We collect your name and contact information, details about your request and your agreement, and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
This site may contain links to other sites such as our business pages on social networks. Please take note that Telko Analytics is not responsible for the privacy policies or practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies or privacy statements of each and every site that collects personally identifiable information. This privacy policy applies solely to information collected by this site.
We do not sell, lease, rent or otherwise disclose your personal data to third parties unless otherwise stated below.
Telko Analytics may transfer the information collected to any relevant unit within our company and to our contracted service providers in order to ensure our products are delivered appropriately and there are not gaps in our value chain.
Our products and services may be provided using resources and servers located in various countries around the world. Therefore, your personal data may be transferred across international borders outside the country where you use our services, including to countries that do not have laws providing specific protection for personal data or that have different legal rules on data protection. In such cases we use appropriate technical and organizational information security measures.
We may be obligated by mandatory law to disclose your personal data to certain authorities or other third parties, for example, to law enforcement agencies in the countries where we or third parties acting on our behalf operate. We may also disclose and otherwise process your personal data in accordance with applicable law to defend Telko Analytics' legitimate interests, for example, in civil or criminal legal proceedings.
If we decide to sell, buy, merge or otherwise reorganize our company, this may involve us disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers.
If a user contacts Telko Analytics with an inquiry, the user may need to provide Telko Analytics with personal information (for example contact details). Telko Analytics will use this personal information to respond to the inquiry and track further correspondence. Information can also be used for marketing purposes and to compile statistics on response handling, etc.
Notice to individuals to identify the purposes for which personal information is collected, used, retained and disclosed.
Choice and consent available to individuals with respect to the collection, use, retention and disclosure of personal information.
Collection of the least amount of personal information as possible and only for the purposes identified in the notice.
Use, retention and disposal of personal information as identified in the notice and for which the individual has provided consent.
Review of personal information for individuals to access their information and ensure it is correct and accurate.
Disclosure to third parties of personal information for purposes identified in the notice and for which the individual has provided consent.
Transferring data to other countries in a legal, secure and auditable manner.
Security for privacy of personal information to help protect against unauthorized access and use.
Quality of personal information to ensure that reasonable steps are taken to corroborate personal information is correct and accurate.
Accountability and privacy by design to ensure compliance with the privacy framework.
You have the following rights regarding personal data that Telko Analytics processes about you:
Access: You have a right to know what personal data we hold about you and to obtain a copy.
Data portability: Subject to law, you have a right to obtain in machine readable format the personal data you have provided to Telko Analytics.
Rectification and erasure: You have a right to have incomplete, incorrect, unnecessary or outdated personal data about you deleted or updated.
Withdraw your consent: You have a right to withdraw your consent for Telko Analytics to process your personal data.
Unsubscribe and object: You have a right to unsubscribe from direct marketing messages and to request that we stop processing your personal data for direct marketing purposes or we delete your personal data on other grounds. Even if you opt-out from marketing and other communications from Telko Analytics, critical alerts may still be sent to you.
You may exercise your rights by managing your account and choices through our products and services or, if that is not possible, by contacting us. In some cases, if you withdraw your consent or wish us to delete or stop processing your personal data we may not be able to continue to provide the services to you.
If you are not satisfied with what we provide when you exercise your rights, you can let us know by contacting us. If you are still dissatisfied, you also have the right to lodge a complaint with a relevant supervisory authority.
Telko Analytics LLC is the data controller of the website www.telkoanalytics.com, its advertised products and services.
Telko Analytics from time to time, make changes to this policy. We recommend that users of this site re-visit this privacy policy on occasion to learn of new privacy practices or changes to our policy.
Telko Analytics values what our clients think about our products and policies. If you as site user have any questions, concerns, or complaints, or want to let us know what you think about any of our products and services, you can e-mail us to info@telkoanalytics.com
If you want to access or have another request regarding your personal data, you can do that via sending an e-mail to the aforementioned address.